# AWS Support

All new AWS accounts are configured with Basic Support. AWS offers higher support tiers at pay-by-the-month pricing.

**How to Get your Current Support Plan**

1. The AWS Account Number and Support Plan can be found by logging in to the AWS Console using your [CU IdentiKey](https://oit.colorado.edu/services/identity-access-management/identikey) here: [https://buff.link/aws](https://buff.link/aws).
2. Navigate to the [AWS Support Center](https://console.aws.amazon.com/support). In the upper left corner, the Account Number and Support Plan is shown.

**How to Upgrade your Support Plan**

To upgrade your support plan, send an email to [rc-help@colorado.edu](mailto:rc-help@colorado.edu) and request for a "AWS Support Change Request".
Please also provide the AWS Account Number in your request.
You can also call the OIT Support Center.
For more information about OIT Support, visit the website: [https://oit.colorado.edu/support](https://oit.colorado.edu/support)

**Support Levels and Costs**

For more information about AWS Support Plans and Pricing, please see the AWS documentation here: [https://aws.amazon.com/premiumsupport/pricing/?nc=sn&loc=3](https://aws.amazon.com/premiumsupport/pricing/?nc=sn&loc=3)